Visit Ledger.com/start for complete support documentation, FAQs, and direct contact with Ledger's support team. Your security and satisfaction are our priorities.
If you encounter any issues during your Ledger.com/start setup or while using your Ledger device, this comprehensive troubleshooting guide will help you resolve common problems. Ledger provides extensive resources to ensure your hardware wallet experience is smooth and secure.
Solutions:
If the issue persists after trying these steps, contact Ledger support through Ledger.com/start resources.
If you enter an incorrect PIN 3 or more times consecutively:
If you've lost your recovery phrase but still have your device:
This is why having multiple backups is critical.
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Scammers pose as Ledger support asking for:
Remember:
If you notice:
Action steps:
Solutions:
Important: Never disconnect your device during firmware updates - this can corrupt your device.
Official Help Center: Comprehensive FAQ and tutorials available on Ledger.com/start
Community Forums: Connect with other Ledger users and get peer support
Email Support: Submit detailed support tickets through official channels
Social Media: Ledger official accounts provide security updates and alerts
Phone Support: Premium support plans available for enterprise customers
Knowledge Base: Searchable database of common issues and solutions
Video Tutorials: Step-by-step guides for all Ledger.com/start setup processes
Never share:
Encountering issues with your Ledger hardware wallet or Ledger Live? This troubleshooting guide covers the most common problems users face after completing Ledger.com/start setup. Find solutions for device connection issues, software problems, security concerns, and transaction errors.
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Solution: If you enter your PIN incorrectly 3 times, your device will reset. You can restore your wallet using your recovery phrase:
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Critical: If you lose your recovery phrase and your device:
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⚠️ Never share your recovery phrase - Not with Ledger support, family, or anyone ⚠️ Never enter recovery phrase online - Only on your physical Ledger device ⚠️ Never trust unsolicited messages - Ledger will never ask for your PIN or recovery phrase ⚠️ Never download from unofficial sources - Only use Ledger.com/start for Ledger Live ⚠️ Never connect to public WiFi to manage large amounts - Use secure, private internet ⚠️ Never give remote access - Beware of support scams asking for screen sharing
If you suspect a scam or phishing attempt, do NOT engage. Visit the official Ledger website for verification.
If you've tried these solutions and still need assistance:
Remember: Official Ledger support will NEVER ask for your recovery phrase or PIN.